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Cineworld Unlimited Card Privacy Policy

Cineworld is committed to ensuring that the privacy of your personal information (what we call “Information”) is protected. Cineworld Cinemas Limited is the “data controller” of your Information under UK privacy laws if your residential address is in the UK or the Channel Islands. Adelphi Carlton Limited is the “data controller” of your Information under Irish privacy laws if your residential address is in the Republic of Ireland. These two companies work together under the Cineworld brand to operate Cineworld cinemas and to provide the Cineworld services and products.

This Privacy Policy explains how we collect Information about you, how we use the Information we collect, how you can instruct us if you prefer to limit the use of that Information and procedures that we have in place to safeguard the privacy of your Information.

By using our services (including registering on our websites or downloading one of our apps) you acknowledge that we will collect and use your Information as described in this Policy. Protecting your privacy is important to us and we aim to be as open as possible about how your Information is used. Please read this Privacy Policy carefully before submitting any of your Information to us. Some of our uses of your Information will be necessary for us to provide our services to you, and other uses will be with your consent. We aim to keep your Information only for as long as we need to for the purposes we’ve identified in this Privacy Policy.

Please also read our Terms and Conditions. If you have any questions, please contact us by email at or on 0333 003 3444 (UK) or 0818 304 204 (ROI).


If we change our Privacy Policy and/or procedures, we will post those changes on our websites to keep you aware of what Information we collect, how we use it and under what circumstances we may disclose it. Your continued use of our services (including our websites and apps) after this Privacy Policy has been amended shall be deemed to be your continued acceptance of the terms and conditions of this Policy, as amended. We encourage you to bookmark this page and review this Privacy Policy regularly.

Users of our services

We welcome children and young people to our cinemas. However, when you purchase tickets from us we may ask your age, and if you’re buying on behalf of someone else for the age of the recipient, so we can ensure that access to age-restricted films is appropriately restricted. Our online bookings service, My Cineworld and online functions of our Unlimited Card scheme are intended for users aged 13 years and over, so please do not use these if you are under 13 years old.

By using our websites (which includes our mobile site and any Cineworld approved apps) and providing us with your Information, you acknowledge that we may collect and use your Information in accordance with this Privacy Policy. Where you submit information (including information containing personal data) to us through our websites, by downloading one of our apps, or when you contact us, you confirm that, where you are providing details on behalf of someone else you have permission to do so and that you have read, and agree to, the terms of our Privacy Policy.

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This Privacy Policy was last updated on 12th December 2017.